Dispute Resolution
Joule enables you to verify and resolve dispute cases in Dispute Management for Contract Accounting (FI-CA) by guiding you through the necessary steps.
Dispute Resolution is a SAP Joule capability for Private Edition in the Finance area. It supports 17 use case(s).
Prerequisites
SAP Documentation
Use Cases (17)
| Use Case | Details | Sample Requests |
|---|---|---|
| Show details of a dispute case | You can get details with the following attributes: Business Partner Dispute Case Priority Dispute Case Status Dispute Case Reason Disputed Amount Remaining Disputed Amount Dispute Type Company Code Based on the dispute type, verification options for the dispute case are shown in form of buttons. On selecting any of the verification options, you will be asked if the dispute case is correct. In case you select the option (button) that the dispute case is correct, resolution options are shown in form of buttons. Else, if you select the option to reject the dispute case as it is not correct, then the dispute is rejected. | |
| Verification options | ||
| Review open credits in Contract Accounting | You can get details with the following attributes: Document Number Amount in Transaction Currency Document Type Reference Document Company Code Contract Account Contract Posting Date | |
| Review open credits in Convergent Invoicing | You can get details with the following attributes: Document Number Billing Request Category Billing Request Reason Contract Account Invoicing Document Billing Request Total Amount | |
| Review closed dispute cases | You can get details with the following attributes: Dispute Case ID Disputed Amount Dispute Type Dispute Case Reason Contract Account Company Code | |
| Review contract accounts | You can get details with the following attributes: Contract Account Name Payment Company Code Country Bank ID for Incoming Payments Payment Method for Incoming Payment Payment Card ID for Incoming Payment SEPA Mandate Company Code Group Standard Company Code | |
| Review invoices of the last three months in Contract Accounting | You can get details with the following attributes: Document Number Open Amount Posting Date Contract Account Company Code Contract | |
| Review invoices of the last three months in Convergent Invoicing | You can get details with the following attributes: Document Number Amount Posting Date Contract Account Company Code Contract | |
| Resolution options | ||
| Update contract account | Clicking on this option will open the app Manage Contract Account for the business partner of the dispute case. | |
| Create a credit memo in Contract Accounting | Clicking on this option will open the app Post Document . | |
| Assign a credit memo to a dispute case | Clicking on this option will display a list of credit memos in Contract Accounting. To assign a credit memo to a dispute case, click on Assign Credit Memo next to the credit memo you want to assign. Once the credit memo is successfully assigned, you will be asked Would you like to close the dispute . To close the dispute case, click on Yes . If the dispute case is closed successfully, a button to navigate to the dispute case is shown. | |
| Create new payment | Clicking on this option will open the app Process Payment Lot . | |
| Reset the clearing | Clicking on this option will open the app Reset Clearing . | |
| Reclarify payment assignment in payment lot | Clicking on this option will open the app Clarify Incoming Payments . | |
| Re-assign correct open item | Clicking on this option will open the app Maintain Accounts . | |
| Assign payment to dispute case | Clicking on this option will display a list of payments. To assign a payment to a dispute case, click on Assign Payment next to the payment you want to assign. Once the payment is successfully assigned, you will be asked Would you like to close the dispute . To close the dispute case, click on Yes . If the dispute case is closed successfully, a button to navigate to the dispute case is shown. |